Touring delivery departments in hospitals - Part I: Chong Hua Hospital

I am in the process of deciding on where to give birth. For now I have made up my mind on my needs - the ones that cannot be compromised and the ones I am willing to take back. In order to make an informed decision on which hospital I want to give birth in, I am touring (or trying to) the delivery departments and ask a lot of questions. Of course, I would like to deliver in Cebu as this is the place where I am living. But if my needs cannot be accommodated here, I am willing to go to Manila. 

So, the first hospital I visited was Chong Hua, since this is the hospital my Ob/Gyne is affiliated with. 

I had my pregnancy diabetes blood test yesterday, so after taking the glucose syrup I had an hour to spare before they would take my blood. I had hoped to use that hour to visit their delivery department since I was already there. We went to the information desk and ask about touring the delivery department. The first answer was "Not possible!" 

I insisted, clarifying that I am considering giving birth here and if I am not satisfied with their services I will go somewhere else. The lady opened up a little and asked us to come back the next day and talk to the administrator. Supposedly he would be in 8am-5pm. 

So this morning we went, arriving at around 8:20am. The administrator was not there, but we were informed that we would have to get a letter from my ob/gyne and then we may (or may not) be granted our wish. I clarified again about my wish to possibly deliver here, if my needs were met, but they did not accommodate me whatsoever. 

I was highly disappointed, that coming from a hospital that has "patient-focused care" in their mission statement and says about itself that they are "commended by the Department of Health for rendering excellent services and facilities at par with those of the most respected hospitals in the world". For me, world class service is something else. Sorry.

This lack of service to potential clients almost disqualifies them as my hospital of choice.

Just a side note: In my country (and many other countries in Europe, North America, and Asia (including Manila)) touring the delivery department of the hospital of choice is a standard procedure and often part of the birth preparation class. So if a hospital claims to be giving 'world-class services' this should be standard, not something that has to be requested in complicated procedures and then possibly denied.